Accessibility & Support

There is easy access for disabled patients to all areas of both premises and there is a toilet for the disabled. We can supply a wheelchair to transport patients from and to their car. Sensier House has a lift for those unable to use the stairs.

There are three disabled parking bays available in the Sensier House car park and one at Oxford Road. Access to the Sensier House disabled bays is via the ASDA car park, where there is a large car park including disabled bays (up to two hours).  If you require any assistance at all, please ask a member of staff.

Updated:  13/07/2025

Please inform our reception team if you or another patient has a visual impairment. We can add an alert in your notes, so we are aware to personally collect you from the waiting room

Guide dogs are welcome. If you let reception know we can take measures for those who may have an allergy or fear of dogs 

Added:  14/07/2025

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.

Added:  13/07/2025

British Sign Language users can now use SignVideo as a way to contact NHS 111. You can download the app or use a PC/laptop and webcam to access the service.  Sign Video is the replacement for InterpreterNow. 

Using your computer and webcam, or the SignVideo app on your smartphone or tablet, you make a video call to a BSL interpreter. The interpreter telephones an NHS 111 adviser and relays your conversation with them.

The service is open 24 hours a day, 7 days a week

Click here for more information.

Added: 13/07/2025