Prescriptions

If you take medication on a long-term basis these medicines may be on a repeat prescription which you can request without needing to see your doctor.

You may order your repeat medication in any of the following ways:

• Online via the link at the top of this page
• Via the NHS App on your smartphone
• Via Systmonline's Airmid App on your smartphone
• By posting or handing in your repeat order form at the Practice
• By phone between 2pm and 4pm on 01388-817777 (Option 2)

Note the first three options require you to be registered for on-line access and have selected a default pharmacy to which your repeat medication will be sent.  Please visit Reception at Sensier House.

Remember – Don’t tick every box on your repeat prescription if you don’t need every item. You will still be able to order these medicines in the future.

Special arrangements will be made for patients who are not able to order their repeat medications themselves.

_{Updated: 13/07/2025}

We recommend you use EPS (Electronic Prescription Service) to have your prescription sent to the pharmacy of your choice. Once you have selected the place you wish to collect your medicine, the Practice will send the prescription electronically. This means that you will have more choice about where you get your medicines because they can be collected from a pharmacy near to where you live, work or shop and you will not need to pick up a paper prescription at the surgery.

You can use the EPS regardless of how you order your repeats - just let us know the pharmacy of your choice.   

Please contact Reception to register and select your pharmacy.

_{Updated: 12/06/2025}

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions

There is further information about prescription exemptions and fees on the NHS website.

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If you live in Hett, Byers Green, Newfield, Kirk Merrington or Binchester you can use our dispensary service.  There are plenty of reasons to use our dispensary for our prescription:

• Expert dispensary care
• Caring staff who know you
• One-stop convenience
• A team of healthcare professionals to answer queries
• Dosette box service
• Free delivery service
• The NHS payment we receive can be used to iprove other surgery services

If you would like to know more or to sign up, please visit the dispensary in Sensier House or call us on 01388-817777, option 3

If you are a temporary resident visiting this area you are also able to take advantage of our dispensing service regardless of where you are staying.

Our hours are 9am to 1pm and 2pm to 5pm, when the Practice is open

Updated:  11/07/2025

St Andrew's Medical Practice is committed to safeguarding NHS resources by ensuring value for treatment and limiting waste.  As the price and availability of treatments change, we may therefore consider safe, alternative treatment options that are more cost-effective and switch to these where appropriate. 

We will inform you whenever these types of changes take place and are happy to discuss any applicable concerns at the time. 

By being registered as a patient at St Andrew's, you acknowledge that the treatments we provide are continually reviewed and may be changed to more cost-effective options or stopped based on the available evidence. 

_{Reviewed: 18/06/2025}