Practice Manager

Assistant Practice Manager

The Practice Manager / Assistant Practice Manager are responsible for ensuring that our Practice runs smoothly and efficiently. They are responsible for the administration of the practice. If you experience any difficulties with arrangements, or have any suggestions for improving our services please arrange to discuss these with her.

Our Reception team led by the Assistant Practice Manager will normally be your main point of contact with the Practice either on the phone or at the Reception desk.   All our receptionists are fully trained and between them have completed many courses including customer service, occupational health & safety, medical terminology and basic life support.  You will find they are all friendly, polite and approachable, and are there to assist you in any way they can as efficiently as possible.

Life can get hectic on the Reception desk at times and emergencies only ever happen when there is a queue at the desk and every phone is ringing!  We do appreciate your patience if circumstances cause a delay in dealing with you.

Updated:  24/12/2021

Normally hidden away with their word processors, they provide the secretarial services that keep the practice running efficiently and smoothly.  They may also be the people who contact you to advise of hospital appointments or remind you of regular appointments at the surgery or who make your hospital appointments via the Choose and Book system operated at the surgery.

Updated:  24/12/2021

James and Emma work at the Practice in a role of Medicines Optimisation Pharmacist. They meet with the GP's and help ensure that all prescribing in the Practice is effective and efficient.

Updated:  30/12/2021

The midwife offers advice to patients on all pre-conception, Antenatal and postnatal care.

Updated:  27/02/2017

These are members of a team of community nurses attached to the practice who regularly support our patients.

The community nursing team visit people at home including the elderly and housebound and those recently discharged from hospital. Their work includes help with dressings, removing stitches and advice on incontinence bathing and general nursing matters, as well as changing urinary catheters and blood sampling.

We also have a Community Healthcare Assistants, who assist with this work.

Updated:  27/02/2017

Our attached health visitors are trained nurses with additional specialised training in family health.  They give help and advice to parents, at home or at the surgery regarding their pre-school children.

Our health visitor is available between 9 am and 10:30 am every Friday at our Oxford Road premises.  An appointment is not necessary.  

Updated:  03/02/2020

Integrated Care

Integrated Care consists of Care Coordinators who can help and support you to remain independent and Social Prescribers who can help you with things such as money worries, self help, local support.  Click here for more information about the team.

Updated: 10/03/2022

Physiotherapists - First Contact Practitioner (FCP)

We have highly trained physiotherapists available by appointment.  They can be seen at the Practice or one of six other locations.  You are able to self-refer. Please collect a referral form from Reception, complete and hand back to Reception.  The Physiotherapy Department will then contact you.

Updated: 15/07/2021

We have dispensers located in the St Andrew's premises, who provide the practice with a dispensing service. They also do some work in reception.

The practice provides a dispensing service to patients who reside in the following areas:

• Newfield
• Byers Green
• Binchester
• Hett
• Kirk Merrington

If you are a temporary resident visiting this area you are also able to take advantage of our dispensing service regardless of where you are staying.

Updated:  24/12/2021